The Golden Rule in Business with Joe Scarlett
On this episode of the Dave Ramsey EntreLeadership Podcast, Chris LoCurto is joined live in studio by Joe Scarlett, retired Chairman of Tractor Supply Company and founder of Scarlett Leadership Institute. Dave Ramsey shares a lesson on how the golden rule applies to business. Click here to listen to the discussion.
Trust Across America Interview with Joe
Joe Scarlett was a guest speaker on a radio show in August 2011. Trust Across America's mission is to help enhance trustworthy behavior in organizations throughout the United States. Click here to listen to the interview with Joe.
Employee Engagement - May 9, 2017 - Click HERE to listen to a playback
Joe Scarlett and Mary Fink welcome special guest Danny Nelms to discuss the 2017 Retention Report: Trends, Reasons & Recommendations to learn the truth about the employee marketplace and best practices for taking action using workforce intelligence.
Danny Nelms, President of Work Institute
As President at The Work Institute, co-writer of The Why Factor: Winning With Workforce Intelligence, and a highly sought after public speaker, Danny Nelms is an agent of change, a thought leader, and an expert in helping companies forge new directions that improve business results. Nelms’ background and 20 years of experience have given him the ability to influence corporate culture and human capital initiatives in areas including organizational improvement and effectiveness, leadership development, performance expectation, talent acquisition, executive coaching, succession planning, and mergers and acquisitions. His proven track record in successfully managing teams in both human resources and corporate services, as well as his successes in aligning organizational strategies to achieve business objectives have made him a popular choice on the speaking circuit.
Dr. Lindsay Sears, Ph.D., AVP of Research & Analytics
As AVP of Research and Analytics for Work Institute, Dr. Sears works with organizations to reduce turnover, improve performance and drive higher levels of engagement in their workforce. She is advancing the science of employee engagement, performance and retention by uncovering insights through research and analytics and testing new, innovative approaches in Work Institute’s research methodologies and solutions. Prior to joining Work Institute, Dr. Sears spent several years consulting to Human Resource and Organizational Development groups and served as executive director of advanced data sciences at Healthways where she led an interdisciplinary team of scientists in advanced research, analytics and development of tools to improve employee well-being. She has published several book chapters and research articles on the topics of retention, health care, measurement, well-being, stress and organizational performance.
Conflict Management - April 18, 2017 - Click HERE to listen to a playback.
Joe Scarlett and Mary Fink welcome special guest Dr. Andrew Johnston to discuss Conflict Management.
Dr. Andrew Johnston is a sought after teacher, coach, and consultant whose personal style and practical approach distinguish his work in corporate, academic, and non-profit contexts. Clients connect easily and deeply with him as he helps them increase their potential and inhabit it fully. Dr. Johnston is known for his commitment to preparing them for real world challenges and opportunities. This means his engagements are focused on results and he equips clients with new insights and strategies they can put to work immediately.
Dr. Johnston connects meaningfully with clients because he knows the charms and challenges of leadership himself. Twenty-five years of surviving and inspiring transformation as a senior-level leader have tested and tempered his own practice, and left him committed to empowering and encouraging others who want to lead and live well.
The Leader / Follower Relationship - March 9, 2017 - Click HERE to listen to a playback
Joe Scarlett and Mary Fink welcome special guest Dan Haile to discuss The Leader / Follower Relationship and understanding the psychology of the follower, and the inherent criticality of trust to such a relationship.
Dan is a certified executive coach AND certified public accountant with two decades of Fortune 100 experience, and is the managing principal for the firm Haile Coaching & Leadership LLC. Dan collaborates with companies and executives to heighten selfawareness and strengthen leadership, yielding positive, long-term behavioral changes and ultimately, improved personal and organizational results. His clients include Corrections Corporation of America, Genesco, Fifth Third Bank, Bridgestone, Ingram Industries, Vanderbilt University, Tennessee Housing Development Agency, Metropolitan Nashville Airport Authority, Capella Healthcare, Belmont University, Clinical Solutions, Bradley Arant Boult Cummings, MedSolutions, Smith Seckman Reid, The Lee Company, and Wirtgen America, among many others.
Simplifying Leadership by Improving Focus - February 2, 2017 - Click HERE to listen to a playback
Joe Scarlett and Mary Fink welcome special guest Joe Calloway, consultant and speaker on the topic of leadership. His books have been an inspiration to many people, as he seeks to help leaders improve their performance. In his own words, “the most common and powerful factor in all of their (leaders) successes has been the ability to simplify and focus. Join us as Joe shares his thoughts about simplifying leadership by improving focus. He will be talking about his new book, Simplify ~ UNCLUTTER Your Mind to UNCOMPLICATE Your Life.
Storytelling in Business - November 17, 2016 - Click HERE to listen to a playback.
Joe Scarlett, Mary Fink and special guest Susan Williams discuss why storytelling is the most powerful tool in a leader's toolkit. They discussed different types of stories, the distinction between a story and a conversation, and how stories evoke emotion that help us persuade.
Kinds of stories include:
Top 10 Workplace Politics Rules You Shouldn't Violate - October 12, 2016 - Click HERE to listen to a playback.
Joe Scarlett, Mary Fink and special guest Margaret Morford, discussed the "Top 10 Workplace Politics Rules You Shouldn't Violate." Topics included:
Emotional Intelligence - September 8, 2016 - Click HERE to listen to a playback.
Joe Scarlett, Mary Fink and Shayna Humphrey, M.Ed., discuss Emotional Intelligence and share insights about the critical link between high-performance leadership and high-level emotional competence. Participants will gain a deeper understanding of the five core factors of Emotional Intelligence which contribute to a leader's ability to inspire loyalty, motivate high performance, and build positive relationships. These core factors include the intrapersonal skills of self-awareness and self regulation as well as the interpersonal skills of empathy and social skills.
Additional resources on the topic of Emotional Intelligence.
Primal Leadership by Daniel Goleman
Emotional Intelligence 2.0 by Bradbury and Greaves
Frames of Mind by Howard Gardner
Psychology Today article, Why We Need More Empathetic and Compassionate Leaders
The Huffington Post article, The Top 10 Emotionally-Intelligent Fortune 500 CEOs
The CEO Series - November 12, 2015 - Click here to listen to a playback.
The seventh in our series of discussions with CEOs about their experiences, lessons learned, and their leadership journey. Our guest this month is Beth Torres, Make-A-Wish Middle Tennessee, CEO and President.
Beth is currently President and CEO for Make-A-Wish Middle Tennessee. She has a successful background in both for-profit and not-for-profit industries. She worked in sales and marketing for Reebok International and for two minor league sports teams in Chicago. She has also served as Vice President of Development for Junior Achievement. Beth serves as a board member for the Center for Nonprofit Management, member of the Alumni Board of Owen Graduate School of Management at Vanderbilt, Trustee of the Pi Beta Phi Foundation, and was appointed by Governor Haslam to serve on the Volunteer Tennessee board. She serves as a wish granter for Make-A-Wish!
The CEO Series - October 15, 2015 - Click here to listen to a playback. Due to a technical difficulty, the first 9 minutes of the call were not recorded, but the final 40 minutes are well worth the listen!
The sixth in our series of discussions with CEOs about their experiences, lessons learned, and their leadership journey. Our guest this month is Kim Riley, Hylant Nashville, President.
It's an understatement to say that Kim Riley has broken a few glass ceilings. In her over 30 years of experience as a business leader in the insurance and risk management fields, Kim has been the youngest female officer appointed by the board of directors, has driven revenue and client profitability into the billions, pioneered technology solutions that changed the insurance industry from paper to data driven flow, and has been awarded multiple honors for networking and influence. She has led revenue enhancement, driven large scale organizational transformation, built and turned around businesses, as well as entered and increased penetration in new markets across the US, Canada and China.
As President of Hylant Nashville since 2011, Kim developed a turnaround, restructuring and mergers and acquisition strategy for this startup operation with full responsibility for P&L and increased the top line by 200%+ and the bottom line by average of 20% per year. In addition, she is an advisor to clients on current, past and future risk management and employee benefits issues (Cyber exposure analysis, alternative risk financing and Risk Mitigation). Some of her proudest accomplishments are 32 years of marriage with her husband Brent, and their two grandchildren who they visit regularly in Ohio.
Personal Disruption - September 24th, 2015 - Click here to listen to a playback.
As president and co-founder of Rose Park Advisors' Disruptive Innovation Fund with Clayton Christensen, Whitney Johnson utilized the theory of disruptive innovation to invest in publicly traded stocks and private early stage companies.
Whitney is a frequent contributor to the Harvard Business Review, a LinkedINfluencer, and has delivered keynote speeches to audiences of more than 25,000 individuals. She has received widespread recognition for her ideas and was named one of Fortune's 55 Most Influential Women On Twitter in 2014 and a Future Thinker Award finalist by Management Thinkers50 in 2013. Johnson has been quoted in The Atlantic, BBC, CNN, Fast Company, the Guardian, Harvard Business Review, Wall Street Journal, and more.
The CEO Series - May 7, 2015 - Click here to listen to a playback.
The fifth in our series of discussions with CEOs about their experiences, lessons learned, and their leadership journey. Our guest this month is Chase Wilkinson, Bedroc, CEO and President.
Chase is the President and CEO of Bedroc and oversees all strategy and direction. He brings over 20 years of experience in leadership, professional services, engineering, and solution delivery to Bedroc. Chase has a passion for delivering innovative technology solutions and achieving the highest level of customer satisfaction.
When you consider Chase Wilkinson's can-do attitude, fierce loyalty, and detail-oriented mind, it's easy, to see why he is unfamiliar with the word "can't. The Bedroc team calls Chase the "realists' realist and loves him for his unique combination of humility and decisiveness. Chase is a father of three and is described by those who know him best as valuing "family always first.
The CEO Series - April 9, 2015 - Click here to listen to a playback.
The fourth in our series of discussions with CEOs about their experiences, lessons learned, and their leadership journey. Our guest this month is Mark Cleveland, Co-Founder, Swiftwick, & CEO, Hobby Express.
Mark Cleveland, an entrepreneur and business executive who has served in leadership positions within a range of start up enterprises and creative partnerships, from consumer brands to business to business data information systems. He has worked in family owned companies, organizations that were "going public and for two years, he held a Division Vice President leadership role at ACS, a five billion dollar public enterprise now a Xerox company.
As a Co-founder of Swiftwick, Mark helped shape the Swiftwick brand, producing medical and athletic compression socks, demonstrating his passion for manufacturing in the USA, specifically in Tennessee, and creating jobs in our community. Last November, Swiftwick won the GATE award, which is Governor Haslam's Trade Excellence Award for exporting Tennessee products.
The Nashville Business Journal named Mark as one of the region's Most Admired CEOs - and he is Nashville's 2014 "Entrepreneur of the Year" - an award presented by Nashville's Chamber of Commerce and the Entrepreneur Center. In March 2015 Mark earned the "Williamson County Impact Award - his second consecutive community recognition.
Mark is also the CEO and owner of Hobby Express, formerly Hobby Lobby, an online retailer of radio controlled drones, airplanes and other hobby products. Hobby Express manufactures the full line of TELEMASTER airplane kits right here in Tennessee.
Mark has been a leader, speaker and published thought leader in trade journals across several industries, from highway to maritime transportation, to textiles, from business media like Wall Street Journal to Forbes, and a variety of sports and medical industry media.
The CEO Series - March 12, 2015 - Click here to listen to a playback.
The third in our series of discussions with CEOs about their experiences, lessons learned, and their leadership journey. Our guest this month is Bobby Frist, CEO, President and Chairman, HealthStream, Inc.
Robert A. Frist, Jr., co-founder of HealthStream, has served as chief executive officer, president, and chairman of the board of directors since 1990. As chief executive officer, Mr. Frist has positioned HealthStream as a leading provider of workforce development, talent management, and research solutions for the healthcare industry. He has led the development of product innovations that is transforming the way healthcare organizations train, assess, and develop their human capital. Today, approximately 3.85 million healthcare professionals”from over half of the nation's hospitals”rely on HealthStream's SaaS-based solutions.
Under Mr. Frist's leadership, HealthStream has received numerous awards and significant industry recognition. In the last 12 months, HealthStream has been ranked in Forbes Magazine's list of the "Top 100 Best Small Companies in the U.S for the last two years.; received a "Best in Business Award by the Nashville Business Journal; listed #56 in Healthcare Informatics' "Top 100 HCIT Companies, and was named one of the "Top 3 market movers in healthcare by the Nashville Chamber and Entrepreneur Center. Also, Mr. Frist was named "Entrepreneur of the Year by Lipscomb University and was recognized by the Nashville Business Journal as one of the "Most Admired CEO among public companies.
In addition to his leadership role at HealthStream, Mr. Frist is an avid supporter of science education, as demonstrated by his long-time support as a board member at Nashville's Adventure Science Center. He is also a founding board member of the Nashville Entrepreneur Center. Robert Frist, Jr. graduated with a Bachelor of Science in Business from Trinity University.
The CEO Series - February 12, 2015 - Click here to listen to a playback. Due to a technical difficulty, the first 12 minutes of the call were not recorded, but the final 33 minutes are well worth the listen!
Join us for the second installment in our new series of discussions with CEOs about their experiences, lessons learned, and their leadership journey. Our guest this month is Glenn Cranfield, CEO of the Nashville Rescue Mission.
Glenn has been involved in ministry and education since graduating from East Central Oklahoma State University in 1983. After obtaining his credentials in Ministry and Music Education, Glenn spent five years as a public educator working with instrumental music programs in Oklahoma public schools. During this time, he also served as Youth Pastor and Worship Leader for his local church.
Prior to his arrival to Nashville Rescue Mission, Glenn became involved in full-time ministry in 1991, serving as Lead Pastor in Oklahoma City for six years. It was during this time Glenn was invited to speak at a City Rescue Mission chapel service and a passion for helping the poor, hungry and homeless was born.
In 1997, after five years of volunteering and serving on the board of directors, Glenn accepted the position of President/CEO of City Rescue Mission.
Under his leadership City Rescue Mission went from providing the basics”food, clothing and shelter”to adding a dental clinic, medical services, job placement help, drug addiction and mental health counseling services.
He led City Rescue Mission until 2006 before returning to the pulpit as Senior Pastor of Capitol Hill Assembly. With a longing to return to the ministry of helping the homeless, in February 2012, Glenn accepted the role of President and CEO of Nashville Rescue Mission where he has faithfully served for the past two years.
The CEO Series - January 15, 2015 - Click here to listen to a playback.
The first in a new series of discussions with CEOs about their experiences, lessons learned, and their leadership journey. Our guest this month is John Cerasuolo, CEO of ADS Security.
John Cerasuolo, is president and CEO of Nashville, Tenn.-based ADS Security. Established in 1990, ADS provides security and life-safety installation and monitoring services to more than 70,000 commercial and residential customers throughout the southeastern U.S. Cerasuolo, who hails from Long Island, is a graduate of the U.S. Naval Academy and served as a senior officer in the Engineering Department of the nuclear-powered cruiser USS Virginia. Having also earned an MBA degree from Clemson, in 1988 John joined Michelin Tire Corp. as an industrial engineer before spending 17 years as vice president of telecommunications firm Alcoa Fujikura. He took on his present role with ADS in 2008.
Thanks for the Feedback - November 3rd, 2014 - Click here to listen to a playback.
We all know that feedback is essential for healthy relationships and professional development, but we all dread receiving it and often dismiss it. Doug Stone, back by popular demand, is one of the authors of a new book Thanks for the Feedback and during the call we discuss:
Coaching for Behavioral Change - October 2, 2014 - Click here to listen to a playback
Marshall Goldsmith is the author or editor of 34 books, which have sold over two million copies, been translated into 30 languages and become bestsellers in 12 countries. He has written two New York Times bestsellers, MOJO and What Got You Here Won't Get You There “ a Wall Street Journal #1 business book and winner of the Harold Longman Award for Business Book of the Year. Key topics Marshall discusses:
Managing Difficult Conversations - September 18, 2014 - Click here to listen to a playback of the call.
Doug Stone, co-author of New York Times Business Best Seller Difficult Conversations, and his new book Thanks for the Feedback. Doug discusses the importance of having difficult conversations in a way that leads to results. Key topics include:
Change Nirvana - August 21, 2014 - Click here to listen to a playback of the call.
Donna Grigg, CEO/President of E3 Performance Group discusses the change process. Key topics include:
How to Run Your Team at Full Power - July 17, 2014 - Click here to listen to a playback of the call.
Geoff Smart, author and thought leaders, discusses his forthcoming book PWR (Power: Priority Who Relationships). Key topics covered are:
The importance of having the right priorities, the right who, and having relationships that work.
The Must-Have Customer - June 19, 2014 - Click here to listen to the playback of our call with Robert Gordman.
Robert Gordman, author of The Must-Have Customer: 7 Steps to Winning the Customer You Haven't Got. Specific points he covers are:
¢ Who these must-have customers are and where I can find them.
¢ Why some satisfied customers leave for the competition.
¢ What the difference is between customer satisfaction and customer loyalty.
¢ How to identify and keep must-have employees.
Life Balance & Longevity - May 22, 2014 - Click here to listen to the payback of our call with Michael Hewitt.
Michael Hewitt, PhD., is the Research Director for Exercise Science, at Canyon Ranch Health in Tuscon, Arizona. He speaks on the topic of life balance and longevity. The call focused on creating habits that help with both balance and good health, specifically:
Build the Best Team - March 20, 2014 - Click here to listen to a play back of our call with Sarah Richardson
Sarah Richardson, CIO of the Mid America Division of HCA, discusses how to Build the Best Team. Sarah's experience building her team of high-performing, collaborative associates that get the job done and support one another did not happen by chance, but with a strategy of intentional actions and fierce commitment on her part. Learn how her team continues to improve its performance each year through intentional actions and non-stop communication.
Hosting the Best Event - January 16, 2014 - Click here to listen to a play back of our call with Becky Pitts.
Becky Pitts, retired Chief Protocol Officer for Bank of America. Becky shares her tips about hosting a special event for clients, whether it is breakfast, lunch, dinner or a large social event. Learn how to:
¢ Create an ideal experience at the restaurant you choose
¢ Add special touches that will wow your clients
¢ Make sure you get exquisite service from all restaurant staff
¢ Host a great event in your home or some other venue
Let's Talk Legal! - December 12, 2013 - Click here to listen to a playback our our call with Kim Vance.
Kim Vance, shareholder at Baker Donelson talked about leading in a legal environment. A few points covered:
The Power of Integrity - November 7, 2013 - Click here to listen to a playback of our call with Colonel Art Athens.
Art shares stories and lessons from his experience in the military and his current position as Director of the Stockdale Center for Ethical Leadership at the U.S. Naval Academy. His discussion points include:
Effective Negotiations - October 15, 2013 - Click here to listen to a playback of our call with Susan Williams.
Some of the key discussion points from this call are:
Business Writing Essentials - September 15, 2013 - Click here to listen to a playback of our call with Biff Fink.
Biff talked about the importance of good business writing, and shared tips and skills for optimizing business writing, especially in email. Some of the information he shared included:
Strategic Planning - August 15, 2013 - Click here to listen to a playback of our call with Andy Bailey.
Andy, an entrepreneur and coach at Petra Coaching, shared his thoughts and suggestions about strategic planning and getting the results you're looking for. Specifically:
Common Sense Leadership - June 13, 2013 - Click here to listen to a playback of our call with Phil Van Hooser.
Too many organizations hold the common, shortsighted assumption that promoting an employee into a leadership position will, by osmosis, result in this person becoming a competent leader. People fail to define what is expected of their prganizational leaders, and then claim to be surprised when these newly tapped leaders don't deliver. There are some things leaders ought to know before they take the reins.....
Personal Brand and Networking - May 9, 2013 - Click here to listen to a playback of our call with Mila Grigg.
Success for individuals and corporations begins with first impressions. Your image and personal brand should work for you, not against you, every time you meet someone. In a world where image is everything, the wrong image can cost a company millions and an individual a career and chance at personal success.
In our conference call with Mila we discussed:
Be the Best at What Matters Most - April 18, 2013 - Click here to listen to a playback of our call with Joe Calloway.
Discussion on the call focused on:
Leading a Culture of Business Development - March 14, 2013 - Click here to listen to a playback of our call with Blain Wease.
Business Development Leadership requires a company culture that stays focused on the primary reason the company exists: to attract, understand and service customers. Join us for a discussion on:
Managing Change - February 13, 2013 - Click here to listen to a free playback of our call with Lynne Maynor.
Few topics are more requested by organizations than this one, and it is critical for managers, directors and executives to know how to help lead their teams through the many changes organizations are facing today. Specifically, the discussion will include:
Essential Leadership Presentation Skills - January 17, 2013 - Click here to listen to a free playback.
Mimi Bliss has more than two decades of communications experience in journalism and public relations. Mimi prepares executives, community leaders and other professionals to handle the public spotlight.
Presentation skills are an important element in every program we offer”how a leader presents himself or herself is critical to success. Please join us as we discuss the many facets of this topic, including:
Leading your Culture - December 12, 2012 - Click here to listen to a free playback.
Chris LoCurto is a Vice President and Speaker for the Dave Ramsey Organization and EntreLeadership. Chris is an accomplished speaker and travels extensively throughout the US sharing his leadership principles and keys to business development, including his passion in developing the right culture. Chris hosts a monthly podcast for EntreLeadership that is rated the #1 Business Podcast on iTunes.
Courage in Business - October 10, 2012 - Click here to listen to a free playback.
Discussion on another hot topic “ COURAGE IN BUSINESS with special guest Chris Hogan.
Chris is a sought-after diverse speaker who loves to challenge, motivate and encourage business leaders to be their very best “ no matter what! Chris is a speaker for Dave Ramsey and the EntreLeadership team as well as a popular blogger on Chris Hogan 360.
Hiring the Best - September 19, 2012 - Click here to listen to a free playback.
Discussion and tips on Hiring the Best. Best selling author Geoff Smart joined us to discuss key elements of his book Who: The A Method for Hiring and his new book Leadocracy.
Key discussion points: What are the devastating costs of making hiring mistakes? Why are most managers bad at hiring? How can you create a blueprint of who to hire? How do you generat a flow of the best candidates?
Managing the Generations - August 15, 2012 - Click here to listen to a free playback.
Discussion of another hot topic in leadership”managing generations. Special guest, Dan Miller, best selling author and life-coach, will joined us to discuss his latest book Wisdom meets Passion: When Generations Collide and Collaborate. Co-written with his son Jared Angaza.
The average length of a job held in America is now 2.2 years and the average length of a job for someone in his/her twenties is thirteen months.
This may sound like bad news, but according to Dan Miller and Jared Angaza this is proof of a changing society”and what is the product of change? Progress.
"The wisdom of the past can blend with the passion of the current generation in accomplishments that are socially significant, humanitarian, noble, and purposeful and yet still personally and economically responsible.
Previous calls have covered the following subject matter: